Contact and Privacy

Contact Details

To book an appointment or for more information please call, email, or fill in the contact form.

34 Chesham Road, Brighton, BN2 1NB

clinic@brightonosteopathy.co.uk
01273 600023
07973 404885

Opening Times

The clinic is open Monday to Saturday, with a late clinic on Tuesday evenings.

For daily timings please go to the bottom of any page on this site.

 Access

There is meter parking in the road, but please leave time to find a space.

Buses number 1 and 7 from the centre of Brighton stop nearby as do any of those that run along the seafront.

There is a single step up from the street and a ramp can be provided for wheelchair users.

Facebook and Twitter

To keep up to date with relevant health news visit the clinic Facebook page and Twitter feed via the buttons on any page of this site.

Drop Us a Line

Please be aware that data transmitted through email is not encrypted and could potentially be read by a third party. Please consider what level of information you are happy to provide. 

Privacy notice

This notice details the legal basis for why we collect your personal data, what we do with it and your rights around this, in accordance with the General Data Protection Regulation (GDPR).

Who collects and processes your data:

Your personal data is collected by your practitioner, either:

Mark Andrews or Dr Soumen Basak.

Your data may be processed by either one of us.

Your data:

When you supply your personal details to this clinic they are processed and stored for 3 reasons.

1. We need to collect personal information about your health in order to provide you with the best possible osteopathic treatment. You requesting this treatment and our agreement to provide that care constitutes a contract. You can of course refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a legitimate interest in collecting your information, because without it we couldn’t provide osteopathic care effectively and safely. 

3. We also think it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your osteopathic care. This is a legitimate interest on your part. 

Data storage:

We have a legal obligation to retain your records for a minimum of 8 years after your most recent appointment (or until aged 25, if this is longer) However we may retain your records for longer to provide you with the best osteopathic care in the future.

Your records are stored in a locked filing cabinet and the clinic is always locked out of working hours. 

Some of your data may be stored electronically on our computers, these are encrypted, password protected and backed up regularly.

We use iCloud for some data storage and processing. iCloud is provided by Apple who use very high level encryption and password security and are compliant with GDPR legislation.

Sharing your data:

We will never share your data with anyone else who does not need access without your written consent. Only the following people will have routine access to your data:

Osteopathic practitioners at the clinic.

We use Worldpay or SumUp, to process your payments by credit and debit cards. They operate in accordance with PCI-DSS, the highest data security standard used in the credit card industry concerning data transfer and storage. 

From time to time we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical records). We will ensure that they are fully aware that they must treat that information as confidential and we will ensure that they sign a non-disclosure agreement.

Your rights:

You have the right to see what personal data of yours we hold and you can ask us to correct any factual errors. 

You have the right to request transfer of your records to other individuals or clinics, however if this is outside the EU they will not be subject to the same GDPR law. 

Provided the legal minimum period has elapsed you can also ask us to delete your records, however as your records constitute a legal document this may not always be possible. 

Our commitment:

We want you to be absolutely confident that we are treating your personal data responsibly and that we are doing everything we can to make sure that only the people who can access that data have a genuine need to do so. 

Complaints:

If you feel that we are mishandling your data in any way you have the right to complain. Complaints need to be sent directly to your practitioner at the clinic using the contact details on this website.

If you are not satisfied with our response then you have the right to raise the matter with the Information Commissioner’s Office (ICO).

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